a. First, verify all programming on the ATM utilizing our handy dandy Programming Guide that is enclosed in all wireless shipments and is also available on the website.
b. Verify that the wireless unit is receiving power and the Cat5 cable or phone line connecting the wireless unit to the ATM is secure at both ends.
c. Next, you can try to power cycle the wireless unit. Simply unplug the unit and plug it right back in, DO NOT press and hold the Hard Reset button as this will wipe out the configuration of the unit. Wait a few minutes to see if the unit comes online. On all units, the status light should be flashing green slowly. The signal strength bars (1-4) should be steady. On the IPG units and the SL-08 or SL-08-P units, the cell on light should be solid green, except when data is being transmitted. On the SL-500 unit, the cell mode lights B and C should be lit up indicating a 3G connection, and all A, B, and C lights should be lit up to indicate a 4G connection (if applicable).
d. Troubleshoot the signal by moving the antenna towards the ceiling, adding a second antenna or a booster kit if necessary. Always power cycle the unit after you make any changes to the antennas.
e. If it’s still not working, give us a call!
The SL-500 model is an IP-only unit, meaning it has ethernet ports (2) ONLY. The SL-08-P model has two ethernet ports as well, but it ALSO has a phone line port. These ports are to be used to make the connection between the wireless unit and the ATM. If you have legacy machines that are NOT internet-ready, you would want to go with the SL-08-P model.
a. In the world of wireless, antennas are our lifeline. The antennas must be fastened to the main receptacle first. If, and only if a second antenna is going to be installed, is the aux antenna port utilized. Think of this like the basic circuits we all made in science class, the main is essential to the circuitry, whereas the aux is optional. If the main is not present, the circuit will not be completed.
b. Furthermore, after installation, it is critical that the antennas are placed outside the ATM. The signal is much better outside the ATM and as close to the ceiling or outside world the better.
c. In the event that the signal quality is not ideal within the confines of the ATM, it would be recommended to move the entire modem away from the ATM and run a long Cat5 cable to the ATM for the communication.
The best thing to do would be to plug in the unit and put an antenna on it before deployment. Wait about 5-10 minutes so that the unit can automatically download any updates that have been sent out while it was powered off. If you have an ATM to test with, do a test transaction. If you don’t have an ATM to test with or the test transaction doesn’t work, give us a call to troubleshoot.
a. If you have a unit that is reporting a low signal, first make sure that the antenna is outside of the machine. If it’s still low, add a second antenna on the aux receptacle and make sure both antennas are ran outside of the machine and separated from each other as much as possible. If it’s STILL low and there is not any type of refrigeration near the machine that would cause interference, then a signal booster may be necessary.
b. The signal booster amplifies the signal to achieve increased gain to overcome the weak signal. It comes with a power cord and a high gain antenna. It must be installed on the main antenna receptacle and a secondary antenna (NOT ANOTHER BOOSTER) can be installed on the Aux receptacle if necessary. The booster is able to increase signal strength by up to 20%.
c. Always power cycle the unit after you make any changes to the antennas.
a. The answer is no. Checkurbox is a free web monitoring portal we built for our customers to ping their devices, check signal, and view up time of their devices. It also allows them to add notes to keep track of their devices. There is no charge for checkurbox.
b. If you use RMS (MoniView, GenRMS, or Triton Connect), you will need to select the option for the additional $1 a month per device for the additional service of operating a VPN tunnel, granting software licenses, and extra data utilization.